Shipping & Returns
Fast, reliable delivery—easy returns if something isn’t right
Everything you need to know about delivery, pickup, and returns for orders from ליאניבייק, אופניים ברמה.
Shipping, delivery & returns FAQs
Clear answers for the most common questions. If you’re unsure, contact us on WhatsApp and we’ll help.
Where do you ship?
We ship within Israel. If you need special delivery (remote areas / large items), contact us and we’ll confirm options and pricing.
How long does shipping take?
Most orders are processed quickly and delivered within a few business days (depending on the carrier and destination). You’ll receive updates once your order is on the way.
How much does shipping cost?
Shipping cost is calculated at checkout based on the items and delivery address. For bulky items (e-bikes, scooters), shipping may vary—ask us for a quote.
Can I pick up my order?
Yes—pickup is available from our location in קיבוץ אפיק. After placing the order, message/call us to coordinate pickup.
What’s your return policy?
If you changed your mind, you can request a return within a reasonable time after delivery, as long as the product is unused, in original packaging, and in resellable condition.
What if my item arrived damaged or incorrect?
Contact us as soon as possible with photos and your order details. We’ll arrange a replacement, repair, or refund according to the situation.